Nirvanix Watch

Steve Iverson: Nirvanix are liars, blame-shifters, and have threatened to SUE me!

Autor tombassett

READ THIS STORY!!    I’ll repost Steve Iverson’s comment here for more exposure, but the story broke on the Unofficial Nirvanix Users Forum and any comments should be posted over there.   All emphasis MINE.

This is groundbreaking stuff here.   Unfortunately it looks like Nirvanix is gonna get away with it because Iverson and MM/TLU are going bankrupt, and Nirvanix is figuratively swimming in venture capital which they can use to sue anyone who offends them.   For those unaware, Steve Iverson is the founder and president of Streamload, Mediamax, and The Linkup.  Nirvanix is a spin-off company of Mediamax.

STEVE IVERSON’S COMMENTS:

MediaMax has tried to avoid adding more fuel to our bad-PR fire because we do not have any new, useful information to add beyond what has been posted on our official blog, but I do feel it is now necessary to correct some new misinformation.

I’ll start now with a short clarification now, and will try and follow up in a couple days with more details.

First, I’m sorry if there has been false hope given that additional access will be made to customer files. This is simply not the case. Only the files that are currently in your account are the files that will be available for download through this Friday. I think Nirvanix is in panic-mode and is, not surprisingly, trying to divert all responsibility to MediaMax. There is nothing we can do. If any of this were possible we would not be closing our business.

Many of Nirvanix’s claims are not true. Given that we now have zero employees, no money, and are shutting down in 5 days, MediaMax is an easy target. Nirvanix also has millions of dollars to continue their PR campaign and has indirectly threatened John and I with personal lawsuits. If continuing this fight would bring back customer files or fix problems of the past, I would do so. But, at this point, there is nothing to gain and the major problems cannot be fixed. Answering questions or “telling our side of the story” is not going to provide any true benefit to anyone (get customer files back), and exposes me to significant personal liability. Right or wrong, this is America and they can sue anyone for anything, and John and I and trying to move on with life and find new jobs. Further, I think Nirvanix has learned that I may be going to work for one of their competitors, and they are doing their best to discredit me and the value that I bring to a competitor.

Regardless, to clarify Nirvanix’s most recent campaign of misinformation:

- As I stated above, the “MediaMax front-end” or database is not a solution to the problem. We do not have access to the files. Nirvanix knows this is our position. I could go on for hours about the technical problems involved and solutions attempted and place blame elsewhere, but at this point, it really doesn’t matter whose fault it is. Fundamentally, MediaMax is responsible because you are our customer, and the biggest mistake we made was to trust Nirvanix to manage our customer data - yes, it was on the “old Streamload system”, and not their new Nirvanix SDN, but I believe the care and attention that was required was not there and was beyond unprofessional.

- I am in communication with Nirvanix, and to state otherwise is patently wrong. In fact, I sent their CEO emails (and cc’d 3 other Nirvanix employees, including a direct report to Jonathan Buckley) on 7/21, 7/25, and 7/30 (Wed), and received a reply on 7/31 (Thursday) and another email from their CFO on 8/1 (Friday). After reading your blog post last night (Sunday), I emailed Jonathan Buckley and have now heard from him and their CFO again this morning (Monday). Jonathan has my contact info and he probably works with 15 people daily who also have my contact info if he had misplaced it.

- And irrelevant of solving customer problems, I will note that Nirvanix is actually not a creditor of MediaMax as Jonathan claimed as they have been paid in full for their services.

The popular thing for me to do would be to say “yes, all will be fine if Nirvanix can just get their act together” and divert attention back to them, but that’s not the case. It’s game over, and there is no new information since our last “official” TLU blog post. It’s not the popular statement, but it’s reality and it’s unfortunate for everyone involved.